Privacy Policy

1. Who We Are

G.M House ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data. We are the data controller of your personal information.

2. What Information We Collect

We collect the following data when you use our website or make a purchase:

- Name, email address, delivery address, and phone number

- Payment details (processed securely via third-party providers – we do not store card details)

- Order history and communication records

- IP address, browser type, and usage data via cookies (see below)

3. How We Use Your Data

We use your personal data to:

- Process and deliver your orders

- Communicate with you about your order

- Improve our services and website

- Send marketing emails (only with your consent)

4. Legal Basis for Processing

We process your data based on:

- Contractual necessity (to fulfill your order)

- Legal obligations (e.g. for tax purposes)

- Your consent (for marketing)

- Legitimate interests (e.g. improving our services)

5. Sharing Your Data

We do not sell your data. We may share it with:

- Delivery providers (to ship your order)

- Payment processors (to complete your purchase)

- IT and website service providers (to host and maintain the website)

- Legal or regulatory authorities if required by law

6. Your Rights

You have the right to:

- Access the data we hold about you

- Request correction or deletion

- Withdraw consent (e.g. unsubscribe from emails)

- Object to processing in certain cases

- Lodge a complaint with the UK Information Commissioner’s Office (ICO)

7. Data Retention

We keep your data only as long as necessary to fulfill the purposes outlined, including legal and accounting requirements.

8. Cookies

We use cookies to enhance your experience. You can adjust your browser settings to refuse cookies if you prefer. For more details, see our [Cookie Policy].

9. Contact Us

If you have any questions or want to exercise your rights, contact us at:

Email: info@gmhouse.co.uk

Postal Address:

G. M House LTD
10 Maude Street
IP3 0AU
Ipswich
United Kingdom